Account Service Group Analyst

We’re looking for motivated, engaged people to help make everyone’s journeys better.

Responsible for mastery of one of three areas of Focus to include (Billing, Data and Pricing) to ensure the operational effectiveness and excellence of the Account Services Group Business Unit. Assist in the creation of sophisticated and flexible financial models that are responsive to the diverse needs of our airline client base.

Annual Hiring Range:

• $65,000-$70,000 Per Year

Benefits

• Paid time off
• 401k, with company match
• Company sponsored life insurance
• Medical, dental, vision plans
• Voluntary short-term/long-term disability insurance
• Voluntary life, accident, and hospital plans
• Employee Assistance Program
• Commuter benefits
• Employee Discounts

Main Duties and Responsibilities:

• Perform continuous audits to ensure standard, consistent and quality master data in catering systems is valid and correct.
• Interfaces with several internal groups, including the buyers and SAP coordinators across multiple kitchens, members of the Business Process Improvement team, Pricing, Billing, and Menu Specification analysts for assigned accounts.

• Collects and interpret menu specifications for assigned accounts, and research and resolve any discrepancies.
• Works with JIRA issue reporting and coverage of on call (off hours, weekends approximately 7 weeks).
• Partners with your assigned airline Account Executives, Gate Gourmet units, the Pricing and Data management and Collections/Credit Department to identify common problems and limit their frequency and volume.
• Works closely with your supervisor, Pricing and Data Analysts and our customers to monitor and interpret any changes to airline specifications ensuring lead times are met upstream.
• Partners with the supervisor to find new ways to improve our systems and processes.

ASG, job competencies:

• Demonstration and or proven success in 2 of the 10 following ASG, job competencies:

• Analysis and Reporting
• Business Acumen, Planning and Management
• Communication and Presentation
• Champions Diversity & Inclusion
• Customer Focus and Relationship Building
• Champion for Change
• Influencing
• Information and Technology Proficiency
• Leadership
• Problem Solving and Decision Making

Qualifications

Education:

• Bachelor's Degree required, from an accredited university or equivalent

Work Experience:

• 3 years or more previous demonstrated analyst work experience. 
• Proven experience within an SAP environment.
• Work experience in an operations or manufacturing environment
• Work experience in a food production or food service environment
• Experience working within a cross-functional team

• Prior training and development experience preferred

Technical Skills: (Certification, Licenses and Registration)

• None

Language / Communication Skills:

• Ability to communicate well with internal and external customers, verbally and in writing.
  

Job Dimensions

Geographic Responsibility: USA

Type of Employment: Full-time

Travel %: Occasional travel by conventional means including aircraft, motor vehicle and the like within the region and to other locations as required up to 30%.  

Exemption Classification: Exempt

Internal Relationships: Employees at all levels of the organization

External Relationships: customers and vendors

Work Environment / Requirements of the Job:

• Regular and on-time attendance.
• Hours regularly exceed 40 hours per week.
• Must be willing to participate in an on-call rotation that would involve evening and weekend work approximately once every two months.
• Must be able to demonstrate proficiency in one of three core job functions (Billing, Data, Pricing)
• Must demonstrate and have basic skills in Microsoft Office applications, specifically Word, Excel, and Outlook.
• Must have solid analytical skills. 
• Display an outstanding work ethic.
• Must work effectively in a team-based environment.
• Must have the ability and desire to meet required timelines.
• Strong mathematical aptitude.

Budget / Revenue Responsibility: (Local Currency)

Organization Structure

Direct Line Manager (Title): Mgr., ASG Analysis or Sr. Analyst, ASG

Dotted Line Manager (Title, if applicable):  0

Number of Direct Reports: 0

Number of Dotted Line Reports: 0

Estimated Total Size of Team: 2

gategroup Competencies Required to be Successful in the Job:

• Thinking – Information Search and analysis & problem resolution skills
• Engaging – Understanding others, Team Leadership and Developing People
• Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively
• Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus

Demonstrated Values to be Successful in the Position

Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone:

• We treat each other with respect and we act with integrity
• We communicate and keep each other informed
• We put our heads together to problem solve and deliver excellence as a team
• We have passion for our work, and we pay attention to the little details
• We foster an environment of accountability, take responsibility for our actions and learn from our mistakes
• We do what we say we will do, when we say we are going to do it
• We care about our coworkers, always taking an opportunity to make someone’s day better

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position.  They are not intended to be an exhaustive list of all duties, responsibilities, and skills required.  Management reserves the right to modify, add, or remove duties and to assign other duties as necessary.  In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

gategroup is an equal opportunity employer committed to workforce diversity.  All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.

For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

We anticipate that this job will close on:

06/07/2026

For California Residents, please click here to view our California privacy notice.

If you want to be part of a team that helps make travel and culinary memories, join us!