Sr Manager, Hospitality

Annual Hiring Range:

• $120,000-$125,000 Per Year

Benefits

• Paid time off
• 401k, with company match
• Company sponsored life insurance
• Medical, dental, vision plans
• Voluntary short-term/long-term disability insurance
• Voluntary life, accident, and hospital plans
• Employee Assistance Program
• Commuter benefits
• Employee Discounts

Main Duties and Responsibilities:

• Develop customer facing hospitality standards for the group in line with the gategroup vision of transforming gategroup into a customer-centric organization, constantly updating the hospitality program.
• Manage cross-divisional communication and service level agreements with key areas within GG, for the implementation of hospitality requirements and services, ensuring deliveries to the highest standards.
• Coordinate and oversee the visits of global and regional leadership and external guests to the company’s Headquarters, from planning, set-up and coordinating operations during the stay, thus ensuring a flawless, professional and high-end guest experience. Oversee the complete journey of gategroup guests, ensuring maximum delivery and high-end service.
• Act as the main liaison to guests, ensuring a personalized interaction and that all needs and requirements are met, and pro-actively anticipated.
• Communicate and coordinate the execution of daily logistics related to external guest meetings and events with functional heads and culinary team.
• Run pro-active audits of company’s hospitality standards and customer facing events, providing guidance and trainings where needed. Assist in the building of supplier relationships and oversee budgeting for hospitality related expenses.
• Coordination of local and global event details into structured briefings, leading briefings with the broader teams and ensuring a high-level hospitality experience.
• Responsible for budgeting and monitoring hospitality-related event expenses. Conduct monthly and post-event cost analyses to the Regional Executive Chef, North America.
• Handle contractors and contracts of external providers.
• In addition, the Senior Hospitality Manager will also support the Customer Experience team in selected projects as assigned, as well as collaborate with the Customer Centricity standardization process and implementation, and doing on-site trainings as required.
• Coordinate and support VVIP charter flights catering as required.

Education and Work Experience:

• Bachelor’s degree in hospitality or event management is required.
• At least 5 years of progressively responsible professional experience in hospitality/event management; previous experience within a corporate environment, Culinary and Hotel Management are a plus.



Qualifications
• Demonstrated ability to work independently and in conjunction with large groups
• Demonstrated ability to coordinate different stakeholders.
• Demonstrated ability to communicate with stakeholders from all management levels.
• Well-organized; Works well under pressure and within tight and ever-changing deadlines
• Must be able to adjust and/or resolve ever-changing and last-minute arrangements and requests of events/functions
• Proven experience in guest relations management
• Hospitality mindset with attention to detail
• Solid understanding of hospitality procedures and best practices
• Outstanding communication (verbal and written) and interpersonal skills
• Problem-solving aptitude
• Impeccable and professional appearance


Language / Communication Skills:
• Fluency in English.
• Fluency in other languages is a plus.

Job Dimensions
Geographic Responsibility: North America
Type of Employment: Full-time
Internal Relationships:CX, Culinary team, Global account directors, Regional commercial heads, NALT, NAEC
External Relationships: Airline Customers and suppliers.
Budget / Revenue Responsibility: (Local Currency) Defined Annually
Travel: 50%-60%